This Privacy Policy describes the rules for processing information about you, including personal data and cookies.

1. General Information

1. This policy applies to the Website operating at the URL: ratherm.pl

2. The operator of the Website and the Personal Data Administrator is: HVAC RATHERM

3. Operator's contact e-mail address: info@ratherm.pl

4. The Operator is the Administrator of your personal data regarding the data provided voluntarily on the Website.

5. The Website uses personal data for the following purposes: Presentation of offers or information.

6. The Website performs functions of obtaining information about users and their behavior in the following way:

Through data voluntarily entered in forms, which are entered into the Operator's systems.
By saving cookie files (so-called "cookies") on end devices.

2. Selected Data Protection Methods used by the Operator

1. Login and personal data entry points are protected in the transmission layer (SSL certificate). This ensures that personal and login data entered on the website are encrypted on the user's computer and can only be read on the target server.

2. The Operator periodically changes administrative passwords.

3. In order to protect data, the Operator regularly performs security backups.

4. An important element of data protection is the regular updating of all software used by the Operator to process personal data, which in particular means regular updates of programming components.

3. Hosting

1. The Website is hosted (technically maintained) on the servers of the operator: [external company]

2. In order to ensure technical reliability, the hosting company maintains logs at the server level. The following may be subject to recording:

Resources identified by URL (addresses of requested resources – pages, files),
Time of request arrival and response dispatch,
Client station name – identification via HTTP protocol,
Information about errors that occurred during the HTTP transaction,
Referer link (URL of the page previously visited by the user if the transition to the Website occurred via a link),
Information about the user's browser and IP address,
Diagnostic information related to the process of self-ordering services,
Information related to the handling of electronic mail directed to and sent by the Operator.

4. Your Rights and Additional Information on Data Usage

1. In certain situations, the Administrator has the right to transfer your personal data to other recipients if it is necessary to perform a contract concluded with you or to fulfill obligations incumbent on the Administrator. This applies to: the hosting company on the basis of entrustment.

2. Your personal data will be processed by the Administrator for no longer than necessary to perform activities related to them defined by separate regulations (e.g., on accounting). Regarding marketing data, data will not be processed for longer than 3 years.

3. You have the right to request from the Administrator:

Access to personal data concerning you,
Their rectification,
Deletion,
Restriction of processing,
And data portability.

4. You have the right to object to the processing of personal data for the purpose of legitimate interests pursued by the Administrator, including profiling. However, the right to object cannot be exercised if there are valid legally justified grounds for processing that override your interests, rights, and freedoms.

5. You have the right to lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.

6. Providing personal data is voluntary but necessary for the operation of the Website.

7. Automated decision-making, including profiling, may be undertaken in relation to you for the purpose of providing services under the concluded contract and for direct marketing.

8. Personal data are not transferred to third countries (outside the European Union).

5. Information in Forms

1. The Website collects information provided voluntarily by the user, including personal data.

2. The Website may save information about connection parameters (timestamp, IP address).

3. Data provided in the form are processed for the purpose resulting from the function of a specific form, e.g., for commercial contact or service requests.

6. Administrator Logs

Information about user behavior on the website may be logged. This data is used for website administration purposes.

7. Relevant Marketing Techniques

1. The Operator uses statistical analysis of website traffic via Google Analytics. The Operator does not provide personal data to this service provider, only anonymized information.

2. The Operator uses remarketing techniques, allowing for the matching of advertising messages to the user's behavior on the site.

3. The Operator uses the Facebook Pixel. This technology means that Facebook knows that a person registered there is using the Website.

4. The Operator uses solutions that analyze user behavior through heat maps and recording behavior on the site. This information is anonymized.

5. The Operator uses automation solutions (e.g., sending an email after visiting a specific subpage, provided the user has consented to receive commercial correspondence).

8. Information about Cookies

1. The Website uses cookies.

2. Cookies are IT data, in particular text files, stored on the Website User's end device.

3. Cookies are used to:

Maintain the user's session (after logging in),
Achieve marketing and analytical goals described above.

4. Two basic types of cookies are used: "session" (temporary) and "persistent" (stored for a specific time or until deleted).

5. Web browsers usually allow the storage of cookies by default. Users can change these settings or delete cookies via their browser settings. Restrictions on the use of cookies may affect some functionalities of the Website.

9. Cookie Management – How to Give and Withdraw Consent?

If the user does not wish to receive cookies, they may change their browser settings. Disabling cookies necessary for authentication, security, or maintaining preferences may make it difficult, or in extreme cases, impossible to use the Website.

Privacy policy